In response to the recent spike in COVID-19 cases in Hong Kong and increasingly tight restrictions from the HKSAR government, Advance e-shop delivery service will be updated as follow:
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- All e-shop order cut-off date is every Monday. Normal delivery is every Thursday to Saturday. All delivery service may experience delayed up to 3 business days.
- All e-shop orders with addresses delivering to quarantine areas, centers, estates, and/or buildings in which subject to compulsory testing or confirmed COVID-19 cases may experience delivery service delay. Delivery agents will only deliver the parcel to the lobby, G/F, or management office.
- Contactless delivery practice is implemented across all delivery service to minimize contact and reduce transmission risk.
- For delivery to restriction-testing declaration building, delivery service for whole estate will be suspended.
We thank you for the continued support and understanding, and will do our best to resume regular service levels as soon as possible. If you have any questions, or would like to contact us then feel free to email
cs@advancepetfood.com or alternatively
WhatsApp 9785-0162 and we will be more than happy to help.
Stay safe and healthy,
The Advance Pet Food HK team
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